CANCELLATION & REFUND POLICY
Effective Date: July 21, 2026
Cancellation & Refund Policy
Acumen Health Institute PLLC
This Cancellation & Refund Policy explains how appointment cancellations, membership cancellations, missed appointments, and refund requests are handled by Acumen Health Institute PLLC.
By scheduling services with Acumen Health Institute PLLC, you agree to this policy.
Comprehensive Metabolic Health Assessment
Payment for the Comprehensive Metabolic Health Assessment is collected at the time of scheduling to reserve your appointment.
Cancellation more than 24 hours before your appointment
If you cancel at least 24 hours before your scheduled appointment, you may choose to:
Reschedule your appointment at no additional charge; or
Receive a full refund to your original payment method.
Cancellation within 24 hours
Appointments canceled less than 24 hours before the scheduled appointment are generally not eligible for a refund.
At the physician's discretion, exceptions may be made for unexpected emergencies or extenuating circumstances.
Missed Appointments
If you do not attend your scheduled appointment without prior notice, the appointment is considered a missed appointment.
Missed appointments are generally not refundable.
Membership
Membership fees are billed monthly.
You may cancel your membership at any time.
Membership benefits remain active through the end of the current billing period.
No additional monthly charges will occur after cancellation unless you choose to re-enroll.
Membership Refunds
Monthly membership fees are generally non-refundable once a billing cycle has begun.
If a billing error occurs, please contact us promptly so we can investigate and resolve the issue.
Physician Determination
Medical recommendations, prescriptions, laboratory orders, and treatment eligibility are determined solely by the treating physician.
A patient is not entitled to a refund because:
A requested medication is not prescribed.
A requested laboratory test is not ordered.
A requested treatment is not medically appropriate.
The physician recommends a different treatment plan.
Payment is for the physician's professional time, evaluation, and medical expertise—not for any specific diagnosis, prescription, or treatment outcome.
Technical Issues
If a telemedicine visit cannot be completed because of technical issues beyond the patient's control, Acumen Health Institute PLLC will make reasonable efforts to reschedule the appointment at no additional charge.
Refund Processing
Approved refunds are generally issued to the original payment method.
Depending on your financial institution, refunds may take several business days to appear.
Chargebacks
If you believe you were charged incorrectly, please contact Acumen Health Institute PLLC before initiating a payment dispute with your credit card issuer.
We are committed to resolving billing concerns fairly and promptly.
Contact Us
Questions regarding cancellations or billing may be directed to:
Acumen Health Institute PLLC
Email: support@acumenhealthinstitute.com
Website: https://acumenhealthinstitute.com